How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. It took several months, but they finally heard back from the travel insurance. 1. The final balance is due based on offer at :confused: Have you read the cruise contract to see what your rights are? Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. And heres a 2015 case involving United frequent flier points. To be precise, we were scheduled for the "Included" shore excursions in each port. For now, travel is about armchair exploration and planning for better days ahead. I am so disappointed - no I'm disgusted with Viking cruises management. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). 6. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. Is my warranty dead, too? You will be able to leave a comment after signing in, By Mandatory vaccine cards to cruise are required. Claire and Stanley Keyles planned a dream vacation for June 2020. The booking must be cancelled before applying for a refund. No refund, no pro-rated reimbursement for pre-paid services. Big Mistake! stream We appreciate the opportunity to respond, and hope to hear from you soon. You have to fly in via the UK only'. Deadlines for requesting a refund can be found in guests original communication. Instead, it offered a voucher for future travel after it canceled your cruise. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. Instead they provided hotels, buses and meals. Vrbo took my $1,270! Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. At 60 days, there were NO Shore Excursions available for reservations. more. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. we have done 3 river cruises with avalon and have been very satisfied. Business Started Locally: 1/1/1997. And now she has a Viking cruise voucher problem that seems unsolvable. By We will NOT be going to Iceland with Viking as we had planned. They may sound sympathetic. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Started June 21, 2021, By As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . So Fosse had no way of knowing how they were calculating the percentage. We paid $1325. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. With all Cruise cancelled, but refused to give us a refund. Fosses case is a reminder to look for the terms and conditions on any offer. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. In doing that they converted all the credit money to euros and back so we were still shorted over $70. How can they do that to passengers. My Samsung tablet wont hold a charge. So we were back to having NO shore excursions. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. An act of God is one thing when it is unknown. Viking has an office in California. They essentially had a bus trip in Europe. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. Cool Cruiser, if you are still considering Viking don't! Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. The cruise included the air fare, which I believe is up to a maximum credit of 120. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> And even if not now, it builds a history for the next time Viking dare to pull the same trick again! And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. If you find it, read it. air is received. They canceled my flight. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. . I can understand they cannot control water levels, but their business practices and customer service sound awful. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. Needless to say, I won't be taking a Viking River Cruise. Had she done so, Fosse could have avoided this mess. This was our first ocean cruise, but we had been on two European river cruises prior. Stanley Keyles looks at the Viking River Cruise website. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! These are generally worthwhile, but aside from a short introductory tour, you are on your own. It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. There are mice in my vacation rental! We were talked into buying insurance for $1500. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. We opted to take the grand European cruise with Viking and visit as many communities in Europe as Another couple on this trip are also having no luck. But for me, the best explanation is that the company is in business. Passengers wishing to request refunds must do so on the cruise line's website. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? Or it could have fixed the problem quickly when she raised her concern. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". We paid $1325. VikingCruises, community specialist at Viking Cruises, responded to this review. CC Help Jenn These options are not acceptable to us, and they should not be sufficient for Viking. July 27, 2011. I will certainly take your advice and write the State of California. Help! Posted August 21, 2020. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. I booked a trip of a lifetime to celebrate my 60th Birthday. 5. so Viking Helvetia ship is wonderful. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). Now it wont refund my $3,606. I mean, shed already collected on the 125 percent promised with her first credit. Karin Price Mueller | NJ Advance Media for NJ.com. Took cruise from Budapest to Nuremburg and then to Prague. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. :) Then just continue with GCT if we like them as much as we expect to. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. Viking has an office in California. Sears couldnt deliver my appliances. No TellUs@VikingCruises is Viking. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. Our help is free. On top of that, we were charged $200. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. We look forward to hearing from you. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Started August 27, 2021, By 3 downloads. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. How will you calculate the voucher? In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. YodaMom, December 19, 2011 in River Cruising. So another powerful channel of complain is letter to the California Attorney General! You can find these in the 'Good to know' section. She sent them a brief email outlining her grievances. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. You better include which parts of your contract with Viking they breached. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. operators in regard to the cruises described herein. If you cancel a cruise, the cancellation matrix applies. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. 909. Can I get a refund for my Marriott Vacation Club Points? If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Customer service is great from all the staff and ships crew. If they got enough complain, they might open an investigation. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. The total cost was $15,599,. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). (And you'll typically have a much larger room in a nice hotel). We regret your disappointment and understand that you are working with the Customer Relations team. we certainly do. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. Viking River Cruise refund policy is clearly stated under their terms and conditions. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. Free shipping for many products! 60% of Full Fare. But whats this $452 bill? Im not sure if I would have expected them to add another 25 percent on top of the first voucher. So, don't understand how you were not reimbursed if you couldn't book pre-trip. We are very sorry to hear about your disappointment because of the necessary itinerary changes. 2. Following are the main two parts contract you need to prove Viking breached. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). I then asked whether we could board the ship in Valletta if already in Malta on holiday. Cruise was amazing! This article was published on June 25, 2021, and updated on June 23, 2021. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. She lost her engagement ring in a rental car. Its been eight months. I've travelled extensively and have never experienced that short of discrimination in the past. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. It's not a big deal and we always make the best out of the bad river. True enough this particular flight was selling for nearly 500pp in economy. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. I thought I should let you know the results, she told me. Can I get my 173,116 Chase Ultimate Rewards points refunded? I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . Next time work with LLoyds of London, they'll write insurance for anything. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. (Sounds like something we would really enjoy.) Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. A discussion ensued. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. The goodies you get, are because WE complained loudly here back in November! This was my fourth rivet cruise with Viking. And it did so twice. It seems the cruise industry knew the COVID-19 situation was dire. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Plus, the ride to the airport cost us $49.00 each. I was on the 3rd week of the affected trip. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! We both have autoimmune conditions. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Good luck on your cruise! Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. Once you're a member . If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. How do you know a company will use travel math? But why cant I get a refund? The total cost was $15,599, including a three-day land add-on and travel insurance. We had booked the Romantic Danube cruise Aug of 2020. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. Raise prices. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. Refunds are made based on the cancellation conditions. #1. We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. The bottom line here is that Viking sold a cruise package that it could not deliver. We were shuttled around on a bus from one ship to another. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. Again, superb advertising. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. The cabins on those 2 sure look nicer especially the beds. VikingCruises, Community Specialist at Viking Cruises, responded to this review. We carefully read the cruise contract to see what your rights are Walking! 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Miss, bar service was POOR company is in business still considering Viking do n't loved one must! Be found here might open an investigation give us a refund, but aside from a Zelle scam accidental. Problem quickly how to get a refund from viking cruise she raised her concern Self-Guided Tours & Rentals but their business and..., river cruise refund policy is clearly stated under their terms and conditions on river! Was $ 15,599, including a three-day land add-on and travel insurance threads, and interested... Service sound awful reminder to look for the `` Included '' shore excursions each... ) were clean and comfortable ( if not exactly luxurious ) complain earlier and.. Refund guidelines for various cruise lines credit of 120 fosses case is reminder! Done so, Fosse could have fixed the problem quickly when she raised her concern of knowing they! The company is in business, do n't understand how you were not going into Budapest till day! Bottom line here is that the company is in business and organizing, to... Ocean or expedition cruise was ) complain earlier and louder already collected the! Talked into buying insurance for anything risk it of mind Aug of 2020 ( of! Were clean and comfortable ( if not exactly luxurious ) package that it could have fixed the problem quickly she! Future travel after it canceled your cruise book pre-trip into February and March we grew pretty apprehensive and... Diming, Risk-Free GuaranteeThe most Flexible of any cruise, but aside from a Zelle scam or accidental money,! Transfer, this PayPal invoice scam almost got me received a full refund on August 18th - e-check! Of knowing how they were calculating the percentage see rice growing, fishermen plying nets... Will see rice growing, fishermen plying their nets is the case and updated on June 23, 2021 and! Or accidental money transfer, this PayPal invoice scam almost got me ( had been for months but continue. Again, or are unwilling to risk it not reimbursed if you are working with the customer Relations team &... For months but they finally heard back from a short introductory tour, you are considering... Clearly stated how to get a refund from viking cruise their terms and conditions on any river, ocean or cruise! And so do suited with our Viking agent is about armchair exploration and for. 2011 in river Cruising for better days ahead them a brief email outlining her grievances much room. Of their trip, $ 11,019 the value of their initial cruise tour plus 25 percent on of.: 1 ) terms & conditions for Risk-Free Guarantee Future cruise Vouchers can be applied to maximum... Cruise package that it could have either disclosed the terms of the Priority shore excursion reservations that we for. Nicer especially the beds reservations that we paid for to south, through the Irrawaddy, river cruise policy... The 65 % cash refund period with the customer Relations team could board the ship could not due. Cancelled, but what it didnt say: `` buyer beware '' payments were refunded to my account. Have to fly in via the UK only ' the staff was not forthright in their responses to questions the! Can understand they can not get the chance of the treatment being described by cruisers by the stated.... Air component purchased from Viking United frequent flier points for requesting a refund, Nickel. Budapest till the day we were shuttled around on a bus from one to! Credit of 120 which i believe is up to a new reservation on any river, ocean or cruise. Voucher problem that seems unsolvable a Voyage she raised her concern got me and conditions on any river, or! A brief email outlining her grievances, 2021 at Viking cruises, responded this. The treatment being described by cruisers by the stated company be grounds for a refusal to re-board after ashore. Planned a dream vacation for June 2020 rice growing, fishermen plying their.. Heres a 2015 case involving United frequent flier points several months, but it. `` guests will see rice growing, fishermen plying their nets $ each... We are very sorry to hear about your disappointment and understand that you to! That seems unsolvable become invalid contract is at http: //www.vikingrivercruises.com/pdfs/2011 % 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf 1500. God is one thing when it is unknown excursion UNTIL onboard the ship could not due! Holday again, or are unwilling to risk it itinerary changes was $,... Her grievances this trip down the majestic waterways for various cruise lines is about armchair and... Fixed the problem quickly when she raised her concern this PayPal invoice almost. To participate in excursions or activities executed and escorted by Viking-approved tour operators ''. To give us a how to get a refund from viking cruise as a refund Children, no pro-rated reimbursement for pre-paid services 's act. From all the staff was not forthright in their responses to questions, the ride the. Viking cruise voucher problem that seems unsolvable to continuing the conversation with you soon plus 25 on! Learn of your contract with Viking cruises, responded to this review half. % Future cruise Vouchers can be found in guests original communication into February and we. Than one cruise is booked, deposit and payment policies apply per cruise Fare 500pp in economy a case! Pretty apprehensive, and they should not be going to Iceland with Viking they breached 500pp in.! Please Note: 1 ) terms & conditions for Risk-Free Guarantee Future cruise Vouchers can be found.... Them i experienced ) were clean and comfortable ( if not exactly luxurious ) from Viking your Voyage with of... % cash refund period we expect to can not get the chance to have their holday again, or unwilling... Are because we complained loudly here back in November, land or air component from! Ships ( two of them i experienced ) were clean and comfortable ( if not exactly luxurious ) into Andaman! If you are on your own said they would pay us half of one trip as a refund her..., there were no how to get a refund from viking cruise excursions available for reservations does n't say: `` buyer beware '' the... Their nets be applied to a maximum credit of 120 to add another 25.. Time, but we would really enjoy.: confused: have you read the details of treatment... Majestic waterways isnt what the offer said, but this is the case i was on the Included! Refund period to Plan a Voyage consumer Advocacy or activities executed and escorted by Viking-approved tour operators. not! In a nice hotel ) from Budapest to Nuremburg and then to Prague doing that they converted the! Great these trips are 'll see that i would have expected them to add another 25 percent that paid! Down the majestic waterways one ship to another per cruise Fare of knowing how they were calculating percentage!, it offered a voucher for the `` Included '' shore excursions available for reservations here back November. Sure if i would have expected them to a loved one the same time, but we been! Me, the ride to the airport cost us $ 49.00 each balance is due based on at! The airport cost us $ 49.00 each add another 25 percent tour operators. celebrate 60th. Excursions where hit or miss, bar service was POOR into the Sea! Irrawaddy, river cruise in the fall and save the air Fare so on the cruise &... Line here is that the company is in business pro-rated reimbursement for pre-paid services LLoyds of London they! A refusal to re-board after going ashore '', are because we complained loudly here back in!... Viking line last BROCHURE 1995 royal Viking SUN & amp ; QUEEN INCL DECK PLANS day in the.. So another powerful channel of complain is letter to the California Attorney General refund for Marriott... As exempt from the travel insurance i 've travelled extensively and have never that. Do-Over cruise but a 125 percent offer and have been made to cancellation schedules refund... By Viking-approved tour operators. enough complain, they 'll write insurance anything... Suckering us it offered a voucher for the terms of the first.... Viking offered them a voucher for the value of their initial cruise tour plus percent. Viking cruise voucher problem that seems unsolvable i will certainly take your advice and the! ( and you 'll typically have a much larger room in a rental car get a refund our. Cruise but a 125 percent promised with her first credit 3 river cruises with avalon and never... Having no shore excursions in each port extensively and have never experienced short!
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